You Don’t Have to Face This Alone

The first steps

If a death occurs at home

If the death was expected, contact the person’s doctor or the healthcare service supporting them so the death can be confirmed. Once this has happened, contact Secure Haven for advice about bringing your loved one into our care. If the death is unexpected, or you are unsure whether the person has died, call 999 and follow the emergency service’s instructions.

If a death occurs in hospital or a hospice

The staff or bereavement office will explain the immediate procedures. Let them know your preferred funeral director and any wishes about burial or cremation. Our team can liaise with them about the next steps.

The medical examiner and registration

In England, the doctor confirms the death and the medical examiner reviews the cause of death, unless the death is being investigated by a coroner. The medical examiner’s office will tell you when you can register the death.

You must wait for that confirmation. You should then register the death within five days of receiving it, including weekends and bank holidays. If you need longer, contact the register office immediately. Procedures may differ where a coroner is involved.

After registration, you will receive the certificate for burial or cremation, often called the green form. Give it to your funeral director, crematorium or burial authority before the funeral takes place.

Practical and emotional support

Keep personal details of your loved one to hand for the registrar. Ask about the Tell Us Once service to notify government departments. Take time to seek support from family, friends or a bereavement support organisation, such as Cruse Bereavement Support.

Guidance checked against GOV.UK on 13 November 2026. Individual circumstances may require different steps; your medical examiner, hospital, coroner or registrar can advise.